Corona Virus Update 19 March

Daffodils are blooming, bumble bees are bumbling, frogs are singing at the pond…. but we’re all worried about corona virus. Here’s our latest thoughts at Wheatland Farm.

This page outlines our current planning, and will be updated as appropriate. Please feel free to contact us with any questions.

Staying At Wheatland Farm Eco Lodges In The Coming Weeks

At present, the government is advising against (not quite outright banning) all but ‘essential’ travel and is advocating social distancing, especially for those at most risk. In support of this, we have decided to close to new bookings for the next few weeks.

With schools shutting, and the usual spring migration of visitors to rural areas about to start, we feel we have to do our bit to support the public health measures. Rural health services are already struggling with the influx of non-resident patients.

But if you already have a booking with us, and want to come, we will not turn you away until we are forced to shut.  For those who are cancelling, we are trying to be as helpful as possible – please email us (info@wheatlandfarm.co.uk).

Planning A Much Needed Holiday…

This outbreak will peak, and we’ll all need a holiday! But when? Amidst the uncertainty, we will be changing our cancellation policies for forward bookings.

In setting these conditions, our aim is to balance out the financial risks, with us carrying most, but not all of it. Our underlying cancellation principle remains in place – we do not seek to profit from guests misfortunes. (We never ‘double sell’ a holiday and keep two sets of payments.)

Booking Now To Arrive Before Mid July

We don’t yet know when we will re-open for new bookings in the early summer months. We will be reviewing our terms and conditions for new bookings in this period over the coming days. If you have a query, get in touch.

Summer Holidays In Devon

For the main summer holidays, from mid July until the end of August, we are assuming we’ll be open. You can now book these dates for a 10% deposit, with the balance due 4 weeks (down from 6) before arrival*. If you cancel and if we can resell, we will refund all your money, including the deposit (which is normally retained), but less any associated marketing costs, such as last minute discounts. The delayed balance timing and strengthened refund policy will also apply to existing bookings arriving 18th July to end of August.

*Until we adjust our admin system, just opt to pay by BACS/cheque and halve the 20% deposit. We’ll sort out the details behind the scenes.

Holidays Into The Autumn

Surely, oh surely, things will be clearer by then! At present, our standard terms and conditions apply. Of course, we’ll be keeping this under review.

Keeping You Safe At Wheatland Farm

Just as with any other infection, like norovirus or even standard flu, our priority is to keep you safe at Wheatland Farm, so you have a lovely holiday. Some of the following is already standard practice, some is changed n the light of corona virus. We willl:

  • Thoroughly ventilate the lodges before you arrive.
  • Thoroughly clean all work surfaces, all door handles, light switches, sink surrounds and touch points etc. This means using more detergents/bleach/steam cleaning than we normally would.
  • Change all the bedding (of course!) including pillow and mattress protectors – current advice for similar settings is that routine washing is all that’s required.
  • Rewash the cups and cutlery between guests. (Obviously we still expect departing guests to do their own washing up!)
  • Follow evolving PHE / tourism sector advice on deep cleaning after any suspected cases of corona virus at Wheatland Farm.
  • Discuss specific concerns you may have – please do get in touch.

We ask you to please:

  • Bear with us if cleaning takes longer than usual
  • Bear with us if we are short staffed because of corona virus
  • Immediately return to your own home to self isolate your household if you develop symptoms of corona virus during your stay – just as you would be required to do in your normal setting. Be aware that you cannot stay longer than your booked stay, even if you get ill.
  • Tell us – so we can manage cleaning and subsequent bookings.
  • Accept that we may unavoidably have to cancel your stay at Wheatland Farm, potentially at very short notice.
  • Make sure we have a last minute contact number for you in these fast changing times.
  • When you make a new booking, ensure you read the current terms and conditions! 

This post replaces our statement of 17 March